第一部分：进店与打招呼

当你走进一家店时,店员通常会主动上前，以下是一些常用的回应方式：

店员:

• "Hello, how are you today?" / "Hi, can I help you with anything?"
• "Welcome to [Store Name], are you looking for anything in particular?"
• "Let me know if you need any help."

你可以这样回答:

• 如果只是随便看看:

  • "Hi, I'm just browsing, thanks." (你好，我随便看看，谢谢。)
  • "I'm just looking around, thank you." (我就是逛逛，谢谢你。)
  • "No, I'm good. Thanks." (不用了，我挺好的，谢谢。)

• 如果你有明确目标:

  • "Yes, I'm looking for a [shirt/dress/pair of jeans]." (是的，我想买一件[衬衫/连衣裙/牛仔裤]。)
  • "I'm looking for a gift for my [mom/wife/dad]." (我想为我的[妈妈/妻子/爸爸]买份礼物。)

第二部分：挑选商品与询问

当你对某件商品感兴趣时,可以这样做：

1. 表达兴趣:

   • "I like this one." / "I'm interested in this one." (我喜欢这个。)
   • "Could I take a closer look at this?" (我能仔细看看这个吗？)
   • "Do you have this in another color/size?" (这个有别的颜色/尺码吗？)

2. 询问细节:

   • 关于材质:
     • "What is this made of?" (这个是什么材质的？)
     • "Is this 100% cotton?" (这是纯棉的吗？)
   • 关于品牌/产地:
     • "What brand is this?" (这是什么牌子的？)
     • "Where is this made?" (这是哪里制造的？)
   • 关于保养:
     • "How should I wash this?" (这个应该怎么洗？)
     • "Is this machine washable?" (这个可以机洗吗？)

3. 请求试穿/试用:

   • 衣服:
     • "Can I try this on?" / "Can I try this on in a [size M/medium]?" (我能试穿一下吗？/ 我能试穿一下M码的吗？)
     • "Where is the fitting room?" (试衣间在哪里？)
   • 鞋子:
     • "Can I try these on?" (我能试穿这双鞋吗？)
     • "Do you have them in a [size 9]?" (有9码的吗？)
   • 化妆品/护肤品:
     • "Can I get a sample of this?" (能给我一个这个的试用装吗？)
     • "Can I try this on my hand?" (我能在我手上试一下吗？)

第三部分：试穿后与店员沟通

试穿后,你可以向店员寻求意见：

1. 询问意见:

   • "How do I look?" / "Does this look good on me?" (我看起来怎么样？/ 这个我穿着好看吗？)
   • "What do you think?" (你觉得怎么样？)

2. 提出问题:

   • "Is it too tight/loose/long/short?" (这件太紧/太松/太长/太短了吗？)
   • "Does it fit me well?" (合身吗？)
   • "Is this color flattering on me?" (这个颜色适合我吗？)

3. 决定购买或放弃:

   • 决定购买:
     • "I'll take this one." / "I'll get this." (我就要这个了。)
     • "I'll take this in [size M/color blue]." (我要这个，M码/蓝色。)
   • 放弃:
     • "I think I'll pass." / "I'll just look around some more." (我还是算了吧。/ 我再逛逛。)
     • "It's not for me, thanks." (这个不太适合我，谢谢。)

第四部分：询问价格与优惠

这是购物时非常关键的一步：

1. 直接问价:

   • "How much is this?" / "How much does this cost?" (这个多少钱？)
   • "Could you tell me the price, please?" (能告诉我价格吗？)

2. 询问折扣或优惠:

   • "Is this on sale?" (这个在打折吗？)
   • "Do you have any discounts/promotions today?" (今天有什么折扣或促销活动吗？)
   • "Is there a coupon I can use?" (有优惠券可以用吗？)
   • "Is this the final price?" (这是最终价格吗？)

3. 议价 (主要在二手市场、集市或非连锁小店):

   • "Can you come down a little?" (能便宜点吗？)
   • "Is the best you can do?" (这是最低价了吗？)
   • "I'll give you [an offer price]." (我出[一个价格]。)
   • "I'll take it if you can make it [a lower price]." (如果能降到[一个较低的价格]，我就买了。)

第五部分：结账

选好商品后,准备结账：

1. 走向收银台:

   • "I'm ready to check out." (我准备好结账了。)
   • "Where can I pay?" (我在哪里可以付款？)

2. 付款方式:

   • 现金:
     • "I'd like to pay by cash." (我想用现金支付。)
     • "Do you accept cash?" (你们收现金吗？)
   • 信用卡/借记卡:
     • "Can I pay by credit card?" / "Can I use my card?" (我能用信用卡/银行卡支付吗？)
     • "Do you take Visa/Mastercard?" (你们接受Visa/Mastercard吗？)
   • 移动支付:

     "Do you accept Apple Pay/Alipay?" (你们接受Apple Pay/支付宝吗？)

3. 其他结账相关:

   • "Can I get a receipt, please?" (能给我一张收据吗？)
   • "Do you have a bag?" / "Could I get a bag?" (有袋子吗？)
   • "Can I return this if it doesn't fit?" (如果不合身，可以退货吗？)
     • 店员通常会回答退货政策:
       • "You can return it within 30 days with the receipt." (凭收据30天内可以退货。)
       • "We have a 14-day exchange policy." (我们有14天的换货政策。)

第六部分：礼貌用语与场景对话示例

礼貌用语:

• "Thank you." / "Thanks a lot." (谢谢。)
• "You're welcome." / "No problem." (不客气。)
• "Excuse me." (打扰一下。)
• "I'm sorry." (对不起。)

场景对话示例 1: 在服装店

You: Hi, I'm looking for a pair of jeans. Clerk: Sure, what size are you looking for? You: I usually wear a 32. Do you have any in dark blue? Clerk: Yes, we do. Here's a pair. Would you like to try them on? You: Yes, please. Where is the fitting room? Clerk: It's right over there. Let me know if you need a different size. (...after trying on...) You: I think I'll take these. They fit perfectly. Clerk: Great choice! Will that be all for today? You: Yes. I'll pay by card. Clerk: Alright, the total is $89.99. Please enter your PIN here. You: (After paying) Here you go. Clerk: Thank you. Here's your receipt and a bag. Have a nice day! You: Thanks, you too!

场景对话示例 2: 在化妆品柜台

You: Excuse me, could I try this foundation on my wrist? Clerk: Of course. Here's a tester. What's your skin tone? I can help you find a match. You: I'm not sure. Maybe around NC25? Clerk: Okay, this one in "Natural Beige" might be perfect for you. It's very popular. You: It looks good. Does it have good coverage? Clerk: Yes, it's medium to full