Part 1: Introduction & Interview (4-5分钟)

这部分考官会问一些与酒店相关的生活化问题。

常见问题及高分思路：

1. Do you like staying in hotels?

   • 思路： 不要只回答 "Yes/No"，给出理由,并可以补充细节。
   • 高分回答：
     • "Absolutely! I'm a big fan of hotels, especially when I'm on vacation. The main reason is the convenience; you get to enjoy room service, have the bed made for you, and not worry about any housekeeping chores. It's a total luxury to just relax and unwind."
     • "It really depends. For business trips, I find hotels quite practical because they're usually located in the city center with easy access to transportation and meeting venues. However, for longer holidays, I sometimes prefer renting an apartment to get a more local experience."

2. Have you ever worked in a hotel?

   • 思路： 如果没有，诚实回答，但可以描述你对这个行业的印象或想象，如果有,可以分享一个有趣或难忘的经历。
   • 高分回答：
     • "No, I haven't had the chance to work in one yet, but I have immense respect for the staff. From the receptionists who are always accommodating to the concierges who seem to know everything about the city, it seems like a demanding but very rewarding job."
     • "Yes, I did a summer internship as a front desk agent a few years back. It was a fantastic experience. I learned how to handle check-ins and check-outs efficiently and deal with all sorts of guest inquiries, from booking tours to recommending local cuisine."

3. What facilities are important in a hotel for you?

   • 思路： 列出2-3个你最看重的设施,并解释为什么。
   • 高分回答：
     • "For me, a reliable and high-speed Wi-Fi connection is non-negotiable these days. As a student, I often need to study or research online, so a poor connection can be really frustrating. Besides that, I appreciate a well-equipped fitness center. It helps me maintain my routine even when I'm traveling."
     • "I'd say a swimming pool and a good breakfast buffet are top priorities for me. A pool is perfect for unwinding after a long day of sightseeing, and a hearty breakfast sets a positive tone for the entire day. It's the little things that make a big difference."

4. Do you think hotels in your country are good value for money?

   • 思路： 这是一个评价类问题，给出总体评价,并举例说明。
   • 高分回答：
     • "Generally, I'd say yes, but it varies greatly depending on the city and the star rating. In major tourist destinations like Beijing or Shanghai, you can find world-class 5-star hotels that offer exceptional service and amenities, though they come with a hefty price tag. However, if you look for boutique hotels or 3-star options, you can get great value for money, especially with the rise of online booking platforms that offer competitive deals."

Part 2: Long Turn (3-4分钟)

Describe a hotel you have stayed in. You should say:

• Where it was
• When you stayed there
• What it was like
• And explain how you felt about your stay there.

高分思路解析:

1. Where & When: 简单明了地交代地点和时间，地点可以是一个具体的城市（e.g., Singapore），酒店可以虚构一个名字（e.g., The Marina Bay Sands），时间可以是 "a couple of years ago during the summer holiday"。
2. What it was like (核心部分): 这是得分的关键，不要只说 "it was nice"，使用 感官描写 和 细节。
   • Location: "It was strategically located right in the heart of the city, just a stone's throw away from the main shopping district and the subway station."
   • Exterior/Lobby: "The architecture was stunning, with a modern glass facade. As soon as you walked into the lobby, you were greeted by a breathtaking chandelier and the aroma of fresh flowers. The check-in process was incredibly smooth and efficient."
   • Room: "My room was spacious and immaculately clean. The bed was incredibly comfortable, I swear I had the best sleep of my life there. The floor-to-ceiling windows offered a panoramic view of the city skyline. It was also equipped with all the modern amenities you could ask for, like a smart TV and a Nespresso machine."
   • Facilities: "I made sure to take advantage of the infinity pool on the rooftop. It felt like you were swimming in the sky! The hotel also had a fantastic spa and a couple of restaurants that served exquisite cuisine."
3. How you felt (升华部分): 总结你的感受，并解释为什么。
   • "I felt absolutely pampered and rejuvenated during my entire stay. It wasn't just a place to sleep; it was an experience in itself. The attention to detail and the exceptional service from the staff made me feel like a VIP. It was worth every penny, and I would definitely recommend it to anyone visiting that city."

完整范例:

"I'd like to talk about a truly memorable hotel stay I had in Singapore about three years ago. It was the famous Marina Bay Sands.

I went there with my family during the Chinese New Year, which was a fantastic time to visit because the city was buzzing with festive energy.

The hotel was, in a word, spectacular. Its location was unbeatable; it was right by the bay, with easy access to everything. The exterior is iconic, and stepping into the lobby was an experience in itself. It was grand, with a massive, cascading waterfall and a bustling atmosphere. My room was on a high floor, and the view from the window was simply breathtaking – I could see the entire cityscape and the glittering Marina Bay. The room itself was impeccably designed, very modern, and spotlessly clean. The bed was so comfortable that I didn't want to get up in the morning.

What impressed me the most, however, was the service. The staff were incredibly attentive and professional. From the moment we arrived, the bellhops were there to help with our luggage, and the concierge was always on hand with excellent recommendations for local attractions and restaurants. We also spent an afternoon at the rooftop infinity pool, which felt like swimming on top of the world.

All in all, I felt absolutely blown away by the whole experience. It was the epitome of luxury and hospitality. It wasn't just a place to stay; it was a highlight of our trip. I left feeling completely relaxed and impressed, and it has set a very high standard for hotels in my mind ever since."

Part 3: Two-way Discussion (4-5分钟)

考官会就 Part 2 的话题进行更深入、更抽象的探讨。

常见问题及高分思路：

1. What do you think are the most important qualities for a hotel employee to have?

   • 思路： 从专业能力和软技能两方面回答。
   • 高分回答：
     • "In my opinion, two qualities are paramount. First and foremost, strong communication skills. They need to be able to understand guests' requests clearly, whether it's in person, over the phone, or via email. Secondly, and perhaps even more important, is patience and empathy. Dealing with tired, frustrated, or demanding guests is part of the job, and the ability to remain calm and understanding can turn a negative situation into a positive one. A friendly and accommodating attitude can make a huge difference in a guest's experience."

2. Do you think technology has changed the hotel industry a lot?

   • 思路： 承认科技的巨大影响,并举例说明利弊。
   • 高分回答：
     • "Absolutely, technology has revolutionized the hotel industry. On the positive side, it has made operations much more efficient. For example, many hotels now offer online check-in and check-out, keyless entry using your smartphone, and in-room tablets to control the lights, temperature, and even order room service. This enhances convenience for guests. However, there's a downside. Over-reliance on technology might make the service feel a bit impersonal. The human touch, like a warm welcome from a receptionist